Politique de remboursement
Returns & Exchanges
PAIJE offers a 30-day return window on all non-custom orders. We want you to love your jewelry — if it's not right, we'll make it right.
Eligibility
- Items must be unworn and in original condition
- Original packaging must be included, with all tags attached
- Return request must be initiated within 30 days of delivery
How to Return
- Email returns@paije.co with your order number
- We'll send a prepaid return label within 24 hours
- Ship the item back using the provided label
- Refund is processed within 5 business days of receiving your return
Refunds
Refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Exchanges
Need a different size? Contact us at returns@paije.co for size exchanges — we'll expedite your new piece at no additional shipping cost.
Exceptions
- Custom orders and engraved items are final sale
- Resize requests are handled on a case-by-case basis within 60 days of purchase
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at support@paije.co. We'll arrange a replacement or full refund at no cost to you.